Refund policy
Return Policy
At Luminous Carbon, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags attached.
- In its original packaging.
- You will need to provide the receipt or proof of purchase.
How to Start a Return:
To initiate a return, please contact us at luminouscarboninfo@gmail.com.
Once your return is accepted, we will provide:
- A return shipping label.
- Instructions on how and where to send your package.
📍 Return Address:
Reid St, Peterborough, ONTARIO
❌ Important: Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out to us at luminouscarboninfo@gmail.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged.
- You receive the wrong item.
We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, including:
- Special Order Items (Non-Refundable).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
If you have questions or concerns about your specific item, please contact us at luminouscarboninfo@gmail.com.
Exchanges:
The fastest way to ensure you get what you want is to:
- Return the item you have.
- Once the return is accepted, make a separate purchase for the new item.
Refunds:
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method within 10 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at luminouscarboninfo@gmail.com.